Are there any Shipping Charges?
- Regular Shipping within India is FREE.
- Regular free shipping takes 3-6 working days after dispatch.
- Express BLUEDART Shipping is available at Checkout (Rs200 extra).
- Express BLUEDART Shipping takes 1-3 working days after dispatch.
- Connect with us on WhatsApp to have an Option of Express Shipping after placing an order.
- INTERNATIONAL SHIPPING charged on actual basis at the time of checkout.
- Customs and/or any Import duties, if applicable to be borne by the customer.
- We are not responsible for any unknown delays in transit due to unforeseen circumstances.
- We will always try to help you track your parcel and provide full support.
How long will it take for my Order to reach me?
EXPECTED DELIVERY TIME
- Regular Free Shipping - Within 8-10 working days.
- Express Bluedart Shipping (rs200 Extra) - Within 3-5 working days.
- Customised Orders (DESIGN/FABRIC CHANGE) will take 2-3 extra working days.
INTERNATIONAL ORDERS
- Within 12-21 working days depending on the country.
PREPAID ORDERS ARE ALWAYS GIVEN PRIORITY.
COD orders CANNOT be delivered with Express Bluedart Shipping.
- You will receive an email/WhatsApp message with the tracking details.
- For any queries WhatsApp us (using the chat link on our website) or write to us at support@onehouse.in
Is COD possible?
- Cash on Delivery available at an extra delivery charge of Rs150.
- Orders of value up to Rs3000 are ONLY eligible for COD.
- Orders of value more than Rs3000 – Kindly reach us on Whatsapp. You may pay the partial amount and rest as COD.
- COD orders can be customised also with an advance payment of Rs500 (Connect with us on WhatsApp).
- GoodBye Sale products are not eligible for COD.
What are the payment options?
- Razorpay Secured Network
- CCAvenue Secured Network
- Debit Card, Credit Card.
- UPI (GPay, Paytm, PhonePe etc.)
- International Credit Cards (Visa/Mastercard)
- For Payment through Paypal (Connect with us on WhatsApp)
What is your Return and Exchange Policy?
- Kindly Email us at return@onehouse.in
- Or WhatsApp us (using the chat link on our website)
- Return/Exchange request can be placed within 7 days of delivery.
- Return pickup will be generated (Rs100 charged), if you cannot send us the products.
- Every pin code might not have return pickup service.
- Once the product is picked up, Store Credit will be provided.
- A flat fee of Rs100 will be charged for Returns/Exchange.
- The amount of Store Credit will be the value of item sent back (after deducting the shipping charges and Rs100 for return/exchange).
- Store Credit will remain valid for 1 year from the date of issue.
- Please ensure that all the tags and labels are intact on the product.
- Please ensure that the product is not worn by anyone.
- The company holds the final authority to reject any claim, if conditions are unfulfilled.
- Any Customisation Charges paid will NOT be refunded in any case.
- Plus Size Garments are also eligible for return, but the extra charges for plus sizes are NOT refundable.
- RETURN/EXCHANGE IS ONLY AGAINST STORE CREDIT.
What is NOT eligible for Return or Exchange?
- CUSTOMISED ORDERS are NOT eligible for Return/Exchange.
- GoodBye Sale products are NOT eligible for Return/Exchange.
- Order created using the Store Credit is NOT eligible for Return/Exchange.
- Orders once exchanged CANNOT be exchanged again.
What is the refund policy?
- Refund is eligible ONLY in case of damaged products.
- Irregularities in motifs and prints are sign of being handmade, hence are not defects.
- Handmade fabrics are made in batches so every batch might have slight difference in colour, shade, print/ikat weave pattern.
- Colour differences or misprints are NOT considered as damages.
- Refund, if any will be done to your bank account only.
Is Cancellation possible?
- No, Cancellation of PREPAID orders is not possible.
- Cash On Delivery orders are confirmed twice (before processing and before dispatch)
What if my pincode is not serviceable for Pickup?
- Not all pincodes are serviceable for pickup.
- In this case, you have to send us the product.
- Store credits will be provided after receiving the product.
- If returned product is found to be used or tags/labels are removed, then return/exchange will be REJECTED.
- ADDRESS for Shipping back the Product
One House
1st Floor N. M. House, Plot 9- 10,
B.P.C. Road, Opp. Jagrut Hanumanji Mandir,
Akota-Mujmahuda Road, Akota,
Vadodara-390020, Gujarat
Phone:+91 8128566449