Shipping, Exchange/Return

Are there any Shipping Charges?

  • Regular Shipping within India is FREE.
  • Regular free shipping takes 4-6 working days after dispatch.
  • Express BLUEDART Shipping is available at Checkout (Rs200 extra).
  • Express BLUEDART Shipping takes 1-3 working days after dispatch.
  • Connect with us on WhatsApp to have an Option of Express Shipping after placing an order.
  • INTERNATIONAL SHIPPING charged on actual basis at the time of checkout.
  • Customs and/or any Import duties, if applicable to be borne by the customer.
  • We are not responsible for any unknown delays in transit due to unforeseen circumstances.
  • We will always try to help you track your parcel and provide full support.

How long will it take for my Order to reach me?

EXPECTED DELIVERY TIME

  • Regular Free Shipping - Within 8-10 working days.
  • Express Bluedart Shipping (rs200 Extra) - Within 3-5 working days.
  • Customised Orders (DESIGN/FABRIC CHANGE) will take 2-3 extra working days.

INTERNATIONAL ORDERS

  • Within 12-21 working days depending on the country.

PREPAID ORDERS ARE ALWAYS GIVEN PRIORITY.

COD orders CANNOT be delivered with Express Bluedart Shipping.

  • You will receive an email/WhatsApp message with the tracking details.
  • For any queries WhatsApp us (using the chat link on our website) or write to us at [email protected]

Is COD possible?

  • Cash on Delivery available at an extra delivery charge of Rs150.
  • Orders of value up to Rs3000 are ONLY eligible for COD.
  • Orders of value more than Rs3000 – Kindly reach us on Whatsapp. You may pay the partial amount and rest as COD.
  • COD orders can be customised also with an advance payment of Rs500 (Connect with us on WhatsApp).
  • GoodBye Sale products are not eligible for COD.

What are the payment options?

  • Razorpay Secured Network
  • CCAvenue Secured Network
  • Debit Card, Credit Card.
  • UPI (GPay, Paytm, PhonePe etc.)
  • International Credit Cards (Visa/Mastercard)
  • For Payment through Paypal (Connect with us on WhatsApp)

What is your Return and Exchange Policy?

  • Kindly Email us at [email protected]
  • Return/Exchange request can be placed within 7 days of delivery.
  • Return pickup will be generated.
  • Every pin code might not have return pickup service.
  • Once the product is picked up, Store Credit will be provided.
  • A flat fee of Rs100 will be charged for Returns/Exchange.
  • The amount of Store Credit will be the value of item sent back (after deducting the shipping charges and Rs100 for return/exchange).
  • Store Credit will remain valid for 1 year from the date of issue.
  • Please ensure that all the tags and labels are intact on the product.
  • Please ensure that the product is not worn by anyone.
  • The company holds the final authority to reject any claim, if conditions are unfulfilled.
  • RETURN/EXCHANGE IS ONLY AGAINST STORE CREDIT.

What is NOT eligible for Return or Exchange?

  • CUSTOMISED ORDERS are NOT eligible for Return/Exchange.
  • GoodBye Sale products are NOT eligible for Return/Exchange.
  • Order created using the Store Credit is NOT eligible for Return/Exchange.
  • Orders once exchanged CANNOT be exchanged again.

What is the refund policy?

  • Refund is eligible ONLY in case of damaged products.
  • Irregularities in motifs and prints are sign of being handmade, hence are not defects.
  • Handmade fabrics are made in batches so every batch might have slight difference in colour, shade, print/ikat weave pattern.
  • Colour differences or misprints are NOT considered as damages.
  • Refund, if any will be done to your bank account only.

Is Cancellation possible?

  • No, Cancellation of PREPAID orders is not possible.
  • Cash On Delivery orders are confirmed twice (before processing and before dispatch)

What if my pincode is not serviceable for Pickup?

  • Not all pincodes are serviceable for pickup.
  • In this case, you have to send us the product.
  • Store credits will be provided after receiving the product.
  • If returned product is found to be used or tags/labels are removed, then return/exchange will be REJECTED.
  • ADDRESS for Shipping back the Product

One House

1st Floor N. M. House, Plot 9- 10,

B.P.C. Road, Opp. Jagrut Hanumanji Mandir,

Akota-Mujmahuda Road, Akota,

Vadodara-390020, Gujarat

Phone:+91 8128566449

 

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