Shipping, Exchange/Return

Are there any Shipping Charges?

  • Regular Shipping within India is FREE.
  • Regular free shipping takes 3-6 working days after dispatch.
  • Express BLUEDART Shipping is available at Checkout (Rs200 extra).
  • Express BLUEDART Shipping takes 1-3 working days after dispatch.
  • Connect with us on WhatsApp to have an Option of Express Shipping after placing an order.
  • INTERNATIONAL SHIPPING* charged on actual basis at the time of checkout.
  • Customs and/or any Import duties, if applicable to be borne by the customer.
  • We are not responsible for any unknown delays in transit due to unforeseen circumstances.
  • We will always try to help you track your parcel and provide full support.

How long will it take for my Order to reach me?

EXPECTED DELIVERY TIME

  • Regular Free Shipping (ONLY WITHIN INDIA) - Within 8-10 working days.
  • Express Bluedart Shipping (rs200 Extra - ONLY WITHIN INDIA) - Within 3-5 working days.
  • Customised Orders (DESIGN/FABRIC CHANGE) will take 2-3 extra working days.

INTERNATIONAL ORDERS

  • Within 12-21 working days depending on the country.
  • *Due to technical limitations, if International shipping charges are not calculated at the time of checkout, kindly reach us on our WhatsApp and we will help you.

PREPAID ORDERS ARE ALWAYS GIVEN PRIORITY.

COD orders CANNOT be delivered with Express Bluedart Shipping.

  • You will receive an email/WhatsApp message with the tracking details.
  • For any queries WhatsApp us (using the chat link on our website) or write to us at support@onehouse.in

Is COD possible?

  • Cash on Delivery available at an extra delivery charge of Rs150.
  • Orders of value up to Rs3000 are ONLY eligible for COD.
  • Orders of value more than Rs3000 – Kindly reach us on Whatsapp. You may pay the partial amount and rest as COD.
  • COD orders can be customised also with an advance payment of Rs500 (Connect with us on WhatsApp).
  • GoodBye Sale products are not eligible for COD.

What are the payment options?

  • Razorpay Secured Network
  • CCAvenue Secured Network
  • Debit Card, Credit Card.
  • UPI (GPay, Paytm, PhonePe etc.)
  • International Credit Cards (Visa/Mastercard)
  • For Payment through Paypal (Connect with us on WhatsApp)

What is your Return and Exchange Policy?

  • Kindly Email us at return@onehouse.in
  • Or WhatsApp us (using the chat link on our website)
  • Return/Exchange request can be placed within 7 days of delivery.
  • Return pickup will be generated (Rs100 charged), if you cannot send us the products.
  • Every pin code might not have return pickup service.
  • Once the product is picked up, Store Credit will be provided.
  • A flat fee of Rs100 will be charged for Returns/Exchange.
  • The amount of Store Credit will be the value of item sent back (after deducting the shipping charges and Rs100 for return/exchange).
  • Store Credit will remain valid for 1 year from the date of issue.
  • Please ensure that all the tags and labels are intact on the product.
  • Please ensure that the product is not worn by anyone.
  • The company holds the final authority to reject any claim, if conditions are unfulfilled.
  • Any Customisation Charges paid will NOT be refunded in any case.
  • Plus Size Garments are also eligible for return, but the extra charges for plus sizes are NOT refundable.
  • RETURN/EXCHANGE IS ONLY AGAINST STORE CREDIT.

What is NOT eligible for Return or Exchange?

  • CUSTOMISED ORDERS are NOT eligible for Return/Exchange.
  • GoodBye Sale products are NOT eligible for Return/Exchange.
  • Order created using the Store Credit is NOT eligible for Return/Exchange.
  • Orders once exchanged CANNOT be exchanged again.

What is the refund policy?

  • Refund is eligible ONLY in case of damaged products.
  • Irregularities in motifs and prints are sign of being handmade, hence are not defects.
  • Handmade fabrics are made in batches so every batch might have slight difference in colour, shade, print/ikat weave pattern.
  • Colour differences or misprints are NOT considered as damages.
  • Refund, if any will be done to your bank account only.

Is Cancellation possible?

  • No, Cancellation of PREPAID orders is not possible.
  • Cash On Delivery orders are confirmed twice (before processing and before dispatch)

What if my pincode is not serviceable for Pickup?

  • Not all pincodes are serviceable for pickup.
  • In this case, you have to send us the product.
  • Store credits will be provided after receiving the product.
  • If returned product is found to be used or tags/labels are removed, then return/exchange will be REJECTED.
  • ADDRESS for Shipping back the Product

One House

1st Floor N. M. House, Plot 9- 10,

B.P.C. Road, Opp. Jagrut Hanumanji Mandir,

Akota-Mujmahuda Road, Akota,

Vadodara-390020, Gujarat

Phone:+91 8128566449