Shipping, Exchange/Return

Are there any Shipping Charges?

Regular shipping within India is FREE which takes between 4-6 working days, however we do have option of expedite shipping which deliver within 24-48 hrs ( BlueDart)

International shipping will be charged on actual basis, while checking out you will get the estimated shipping charges, that may vary based on your location and the weight of the parcel.

How long will it take for my Order to reach me?

We try to process, prepare and dispatch your order within 5-7 working days and 6-9 days for customised order. Once dispatched, it takes 4-6 working days for the order to reach you. We do have expedite shipping as well. Though we are not responsible for any delays from the Courier Company/postal services or unforeseen situations, but we will surely help you in tracking your order.

Once your order is dispatched, you will receive an email/message with the tracking details.

For any queries write us at support@onehouse.in

We will get back to you at earliest.

Is COD possible?

No, we do not have COD facility yet but we are working on it. Please see our client reviews on Instagram or our website for your satisfaction and also check the photos and videos of our physical store at Vadodara, Gujarat.

What are the other payment options?

You can pay us using your internet banking, credit or debit card, Google Pay, Phone Pe, Paytm, UPI. For an international order also, you may pay us through Visa/Mastercard or Paypal.

Return and exchange policy

We at onehouse are committed to provide you with the best and a fuss free clothing experience. To ensure that we have a very simple exchange and return policy. For either exchange or return the tags should be intact and the products should be in the proper condition. Exchange and returns of the orders are only possible if you claim them in the 7 days after receiving them.

For queries related to exchange and return please connect us on instagram  @onehouseindia

What is the exchange policy at One House?

  • For women’s wear we have 2-3 inch margins provided inside the dresses, but still if you wish to go ahead the exchange we can arrange a pick up for your garment (only if your Pincode is eligible for pickup services) and an additional charge of Rs.100 is applicable for shipping the new product.
  • As a company policy we offer exchange for both normal and customised order if they are having some size issues.
  • For pickup of the garments your area should be serviceable and if not we can arrange it at an additional charge of Rs100.

What is the return policy at One House?

  • The returns are applicable if the products received are damaged or have some defects from our end.
  • For returns also we can arrange a pickup (only if your Pincode is eligible for pickup services) if not you send us the garments back via Speedpost we will in return pay the Rs.100 shipping charges back to you.

Is Cancellation possible?

No, Cancellation of Prepaid orders is not possible.

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